1. Accounts
You need an account to buy tickets, host events, or apply as a vendor. Keep your login details to yourself — anything done through your account is treated as done by you. Tell us straight away if you think someone else has access.
You must be old enough to enter a contract where you live. We can suspend or close an account that breaks these terms, is used fraudulently, or puts other people at risk.
2. Who does what
Haflad is the platform. The organizer running an event is the one selling you the ticket, admitting you on the day, and setting the rules for that event.
- Organizers are responsible for their event: what is advertised, whether it goes ahead, admission, safety, licences, and taxes on ticket sales.
- Attendees are responsible for reading the event's own terms and refund policy before paying.
- Vendors are responsible for what they sell, their own permits and insurance, and any agreement made directly with an organizer.
- Haflad is responsible for running the platform, processing payments through our provider, and passing on money owed to organizers.
3. Tickets and payment
Ticket prices are set by the organizer. A service fee is added at checkout and shown before you pay. Payments are handled by Stripe; Haflad never stores your full card details.
A ticket is a licence to attend, not a transferable asset. Reselling above face value, or reselling at all where the organizer forbids it, may void the ticket.
4. Refunds and cancellations
Each organizer sets their own refund policy, and it is shown on the event page before you buy. Refund requests go to the organizer in the first instance, and we will help put you in touch.
If an event is cancelled, the organizer is responsible for refunding ticket holders. Where funds have not yet been paid out, we will assist in returning them. Service fees may be non-refundable except where the law requires otherwise.
5. Vendor booths
Applying for a booth is not a guarantee of a place. An organizer may approve, decline, or later withdraw an approval, and will tell you when they do. Where a booth fee has been paid and the spot is withdrawn, the refund is between you and the organizer.
Organizers may contact approved and applying vendors by email and text about their application, payment, and the event itself.
6. Email and text messages
We send transactional messages — order confirmations, tickets, reminders, and vendor updates — by email and, where you have given a mobile number, by text. Message and data rates may apply. Reply STOP to a text to stop receiving them; you will still get the emails needed to deliver what you bought.
7. Acceptable use
- Do not list events or goods that are illegal, hateful, or that you have no right to sell.
- Do not scrape, overload, or attempt to break the platform, or access data that is not yours.
- Do not upload content you do not own the rights to, including event artwork and vendor photos.
- Do not use the messaging tools to send unsolicited marketing to people who did not opt in.
8. Your content
You keep ownership of what you upload — event descriptions, artwork, vendor photos, logos. You give us permission to host and display it for the purpose of running the platform and promoting the events it carries.
9. Liability
The platform is provided as it is. We do not promise an event will meet your expectations, go ahead, or that a vendor or organizer will honour an arrangement made through it.
To the extent the law allows, Midtrace is not liable for indirect or consequential loss, and our total liability for any claim is limited to the fees we earned on the transaction it relates to. Nothing here limits liability that cannot lawfully be limited.
10. Changes and contact
We may update these terms as the product changes. Material changes will be posted here with a new date. Continuing to use Haflad after that means you accept the revised terms.
These terms are governed by the laws of the State of Minnesota, United States. Questions go to Support@haflad.com.
11. Photography credits
Illustrative photography used on Haflad is credited below. Images have been resized, cropped, and displayed with muted color. These adaptations are shared under CC BY-SA 4.0. The photographers do not endorse Haflad. The license applies to these photographs, not to the rest of the platform.
Have a question?
If something is unclear, get in touch and we’ll explain it in plain terms.